Orders will typically ship within 1-4 business days and after shipping should arrive within 1-6 business days depending on your location.  Most orders ship out of Michigan.  If your order is shipping to a PO Box, Alaska, or Hawaii, it may take longer to be shipped and to arrive.

Please e-mail us at customerservice@neaterpets.com or call us at 877-917-PETS to request to cancel your order.  If your order has not already shipped, we can typically cancel it.

Please check your spam folder.  If you still do not see an e-mail, please e-mail us at customerservice@neaterpets.com or call us at 877-917-PETS to confirm that we received your order.  We can give you your order number and also check to make sure your e-mail address is correct in our system.

If it has been over 4 business days since you placed your order, please e-mail us at customerservice@neaterpets.com or call us at 877-917-PETS to check on the status.

We accept returns within 30 days of your order date. Please click here to start your return.